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Jeff McMillan

Nathaniel Palmer Interviews Jeffrey G. McMillan, Managing Director, Morgan Stanley Wealth Management

Listen to Nathaniel Palmer's podcast with Jeffrey G. McMillan, Managing Director, Morgan Stanley Wealth Management, to discuss how MSWM leverages analytics and big data for empowerment over automation, to drive innovation and superior customer experience.
Listen to the Podcast

BPM in Banking

BPM in Banking, Finance and Insurance

September 29th - October 2nd • Chicago
BPM in Banking, Finance and Insurance is fast-paced, high-touch, expert-led event focused on risk reduction, optimizing outcomes, and delivering superior user and customer experience through the leverage of Business Process Management.
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Becoming Digital

The Digital Business Virtual Summit

October 23rd • 10:00 AM - 3:00 PM EST
The Digital Business Virtual Summit is designed to provide an understanding of the tools and methods for digital business initiatives, focusing on the impact of social, mobile, analytics, cloud and process management capabilities to support intelligent operations and delivering superior user experience.
Click Here for Details

White Papers

Driving Operational Excellence with Business Analytics

Driving Operational Excellence with Business Analytics

This 17-page white paper by noted expert James Taylor, presents organizations can maximize the value of analytics.
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Maximize Asset Productivity and Operational Performance

Maximize Asset Productivity and Operational Performance

In this white paper, you’ll learn about predictive maintenance, the specific benefits it provides organizations, and how IBM Business Analytics software makes it possible.
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Predictive Maintenance For Dummies

Predictive Maintenance For Dummies

In order for your physical asset to be productive, it has to be up, running, and functioning properly.  Maintenance is a necessary function and directly affects the bottom line.
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Reduce Asset Downtime and Improve Product Quality

Reduce Asset Downtime and Improve Product Quality

IBM® Predictive Maintenance and Quality helps asset-intensive organizations keep manufacturing processes, infrastructure and field equipment running in order to maximize utilization and performance
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Blog Showcase

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  • Fujitsu Interstate BOP

    First Impressions: Fujitsu Interstage Business Operations Platform

    Since the earliest days of the BPM market, Fujitsu has been a leading innovator in delivering Web-based process management frameworks, including pioneering one of first truly n-tier, pure Java BPMS platforms. Today Fujitsu offers Fujitsu Interstage Business Operations Platform ("Interstage BOP"), a unified, multi-tier platform built on J2SE (Java 2 Platform, Standard Edition) technology combining composite application development capabilities with robust integration and data-driven BPM.

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  • EMC

    First Impression: EMC Documentum xCP 2.1

    EMC Documentum xCP 2.1 is a next generation solution development platform designed for quickly building and deploying smart apps to support information-intensive processes and decision-making.

    Notable key features of Documentum xCP 2.1 include:

    • Support for Big Data – leveraging Pivotal Greenplum Database for actionable analytics and real-time visibility across processes and Big Data sets.
    • Content Intelligence – out-of-the-box capabilities for analyzing unstructured content and automated metadata extraction.
    • Cloud-ready Architecture and Supporting Services – ready-to-go support for deploying to the EMC OnDemand cloud environment.

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  • Verint

    First Impression: Verint Systems’ Impact 360

    Verint® Systems (NASDAQ: VRNT) is a global firm focused on delivering solutions defined by Actionable Intelligence™ – combining analytics with specific capabilities designed to enable its customers to capture, analyze and act on customer and operational data to achieve better business outcomes. Verint Systems’ solutions are used at over 80% of the Fortune 100 and across more than 10,000 customers worldwide. Today the majority of its total business (60-65%) is composed of its Enterprise Intelligence division, which consists of practice areas focused on support back-office operations, contact centers, retail branches, and a Voice of the Customer set of analytics solutions.

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  • BP Logix

    First Impressions: BP Logix Process Director 3.0

    Recently the BPM.com team was provided with a comprehensive demonstration of the latest release, version 3.0, of Process Director from BP Logix. This was not a literal introduction, as we have had the opportunity to explore Process Director through prior briefings by BP Logix, as well as through working independently with two key customers. This has allowed us to understand both the potential value and the differentiating features offered by Process Director historically, as well as provide us with a unique appreciation of the critical milestones achieved with the V 3.0 release.

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  • Image 01

    First Impressions: JBoss Enterprise BRMS

    Red Hat’s New JBoss Enterprise BRMS 5.3 Business Process Management Software - a look at the current offering and future roadmap. Founded in 1993, Red Hat, Inc. (NYSE: RHT) is easily the most commercially successful open source vendor, and the first to exceed $1B in software-related sales (which it did in 2012). Red Hat entered the middleware arena in 2006, with its acquisition of JBoss and the related community projects around the “JavaBeans Open Source Software Application Server” (or simply JBoss for short). JBoss was then, and remains today, the most widely-adopted open source Java EE App Server.

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  • Image 03

    First Impressions: Integrify 6

    Lean BPM is distinguished from today’s consolidating group of “stack” or platform vendors in its focus on the quick deployment of process-driven applications (such as purpose-built forms and web apps) rather than broad-reaching system modernization and integration efforts. The latter typically involves project lifecycles of several months, and often 100s or even 1,000s of vertically-integrated function points. In contrast, Lean BPM can be applied to targeted areas to realize immediate benefit, without imposing the deployment overhead and integration effort involved with those environments.

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  • Image 03

    First Impressions: Intellect BPM Platform Version 7

    Originally formed as an engineering consultancy more than a dozen years ago by a group of mechanical and aerospace engineers who saw an opportunity to build a web-oriented application with integrated workflow, since then, Interneer has built its Interneer Intellect Platform that allows technically capable business people to configure web-based applications to support integrated workflow, without programming. Today Interneer has hundreds of customers including Bose, Jacobs Engineering, and Host Hotels in markets including construction, manufacturing, energy, public sector, and services.

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  • Image 03

    First Impressions: Bonita Open Solutions

    Bonita Open Solution (BOS) 5.6 is the latest release of an open source BPMS from BonitaSoft, available in both a free downloadable version and as part of paid ”subscription packs” including access to live support and enhanced product capabilities. The freely downloadable version of BOS provides the complete framework of the BPMS, consisting of the Bonita Studio, for complete process and initial application design with BPMN 2.0 based modeling, the Bonita User Experience (User XP) design module which follows an email-like worklist metaphor and portal experience, and the Bonita Execution Engine which provides the run-time execution environment. 

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  • Image 03

    First Impressions: Laserfiche

    Laserfiche is a familiar name to anyone who follows the ECM market. As a long-time leader of solutions for document capture and transactional content management,  Laserfiche 8.3 builds on this history with new capabilities that address the needs of both document-centric BPM and case management.  A critical aspect of document-centric BPM is the ability to link a document to a business process, based on content and context (i.e., metadata) from the moment of capture.  Rather than launching a process and in the course of that process capturing a document, it is the document itself that drives the process.   In other words, the process launched or “instantiated” is based on the document itself, rather than choosing the process then capturing the document.

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  • Serena

    First Impressions: Serena Lean BPM

    Should you follow a pragmatic approach with BPM initiatives? After nearly a decade of market research on what drives BPM implementations, we have found the most common answer for what prevents BPM projects from advancing is consistently “lack of sponsorship” by upper management (cited by 25% of respondents to our most recent survey -- more than twice the frequency of any other answer, and consistent with similar studies we have performed over the last 10 years.)  Why the lack of sponsorship? The basic requirement and typical challenge in achieving project sponsorship (true of BPM as with another area) is building a credible argument that demonstrates value while keeping risks in check.

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  • Fujitsu Interstate BOPFujitsu
  • Image 02 EMC
  • Verint Verint
  • BP LogixBP Logix
  • Image 01 JBoss
  • Image 03 Integrify
  • Image 01 Interneer
  • Image 01 Bonita
  • Image 01 Laserfiche
  • Image 02 Serena
  • Farmers Insurance Group

    Case Study: Farmers Insurance Group

    To leverage the power of their many recent acquisitions, Farmers Insurance Group assembled a road map of activities encompassing more than 300 separate initiatives to be accomplished through cooperative efforts between business teams and IT. Farmers’ challenge was integrating the technology of legacy customer services systems from their acquired companies and, in doing so, ensure a unified consistent standard of quality of customer service for all Farmers customers.

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  • Lincoln Trust

    Case Study: Lincoln Trust

    Lincoln Trust Company constituted a BPM program in 2007 with the initial goals focused on operational efficiency and going paperless in our back office processes. The overall program has been widely acknowledged for its tremendous success and directly contributed to Lincoln Trust Company’s survival in the face of the global financial crisis. This paper discusses the continuation of the program and specifically describes our experiences implementing one of our most evolved BPM processes to date.

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  • Nokia Siemens

    Case Study: Nokia Siemens Networks

    Nokia Siemens Networks’ initial foray into Business Process Management (BPM) was the award-winning “Zeus” project which thoroughly transformed its Consulting & Systems Integration division and delivered an estimated €6 million annual productivity savings. Based on this success, NSN has now deployed a sophisticated, pan-organizational BPM Program, leveraging and extending the success of “Zeus” through one of the most mature Center of Excellence organizations in the BPM industry.

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  • Naval Special Warfare Group

    Case Study: Naval Special Warfare Group

    Naval Special Warfare (NSW) is a division within the U.S. Navy that includes more than 2,400 active-duty Special Warfare Operators, known as SEALs. All of these personnel are divided among “groups”. NSW Group 4 (NSWG4) consists of three Special Boat Teams (SBT) and one international training command—all working together towards the common goal of fighting the global war on terrorism. In the past, NSWG4 always had more than adequate numbers of craft, engines and spare parts. However, with today’s current high demand for combat operations, security force assistance (SFA) and fiscal downsizing, NSWG4 had to develop a different business sustainment model to complete missions with less assets.

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  • County of San Joaquin Calif

    Case Study: County of San Joaquin, Calif

    The modernization of San Joaquin County’s Integrated Justice Information System (IJIS) was a strategic initiative that started with setting our visions and goals to modernize interfaces and functions that continue to support the law and justice duties of the residents of San Joaquin County, Sheriff’s Office, Public Defender, District Attorney and Probation Department, as well as the needs of other local, state and national law enforcement entities. We focused on reducing unnecessary redundancy and consolidating like functions to decrease costs and improve overall system performance.

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  • Audi Japan KK

    Case Study: Audi Japan KK

    At a certain point of business maturity, companies find it necessary to increase productivity and efficiency in order to stay ahead of industry standards. Audi Japan KK, importer of Audi vehicles and subsidiary of Audi AG, discovered that to reach operational efficiency it was necessary to gain more control and visibility over its core management and administrative processes. To fulfill this objective, the financial department decided to develop a BPM initiative within the organization that would revolutionize the operations of Audi Japan KK.

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  • Farmers Insurance GroupFarmers Insurance
  • Lincoln Trust Lincoln Trust
  • Nokia Siemens Nokia Siemens
  • Naval Special Warfare Group NSWG
  • County of San Joaquin, Calif San Joaquin
  • Audi Japan KK Audi Japan KK