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Driving Operational Excellence with Business Analytics

Driving Operational Excellence with Business Analytics

This 17-page white paper by noted expert James Taylor, presents organizations can maximize the value of analytics by moving beyond a focus on customers to drive excellence in operations.   "The operations of most organizations are complex and multi-faceted. Operations revolve around... Read more

Taming the Unpredictable

Taming the Unpredictable

This important book follows the ground-breaking publication, Mastering the Unpredictable (#2 on the Amazon.com Best Sellers list) and provides clear and concise papers by thought-leaders in this field, together with practical examples, case studies and product demonstrations. Where Mastering the Unpredictable focused foremost on connecting... Read more

Delivering the Customer-centric Organization: Real-World BPM

Delivering the Customer-centric Organization: Real-World BPM

  The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure... Read more

Process Mining: The Objectification of Gut Instinct

Process Mining: The Objectification of Gut Instinct

Making Business Processes More Transparent Through Data Analysis Big Data already existed in the 19th Century. At least that might be the conclusion you would draw by looking at the story of Matthew Maury. We draw a parallel with the first... Read more

Six Sigma Myth vs. Reality in Financial Services

Six Sigma Myth vs. Reality in Financial Services

The Six Sigma process-improvement methodology started with Motorola in 1986 and has yielded the company over $17B in process improvements ever since. In the five years from 1995 to 2000, another bellwether, GE, embraced Six Sigma practices and realized benefits... Read more

Don't Stop with Diagramming the Current Process - Analyze It (part 2)

  As promised in Part One, here are four more ways to analyze the process diagram. Part One showed a Visio process diagram.  Here is the a diagram of a Deferment Loan Process in the standard BPMN. Read more

Don’t Stop with Diagramming the Current Process: Analyze It (Part 1)

There are probably a hundred analytical techniques for improving a business process, but four are required and swim lane analysis is one of them.  (For more information on the other three see my blog, “We Finished Modeling Our Processes? Next... Read more

Which BPM Training Method is Best? - Part 3

Leadership Sessions  In the graphic below used in Part 2, I have added another element with pink ovals—the Leadership Sessions.  They are half day sessions for the Process Owners, Project Leads and Facilitators for each team all together.  The Executive Sponsors... Read more

Dynamic Case Management: See Results, Now!

Dynamic Case Management: See Results, Now!

The converging trend lines across IT Consumerization, Social, Mobile, and Cloud computing have radically altered knowledge workers' expectation for how and where work is performed. The new model is “any device, anywhere” – not only portable, but always connected to... Read more

Don’t even start a BPM Project Without 5 Critical Pieces

Don’t even start a BPM Project Without 5 Critical Pieces

If you don’t get off to the right start with a BPM Project, there are all kinds of consequences such as Needing to change process owners mid stream Wasting time focusing on the wrong goals Not involving the right resources Missing critical information and... Read more

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Getting Started With BPM: Where Do We Go Now?

Join us June 4 at 1:00 PM Eastern (GMT-5) for an exclusive online learning event led by noted process guru Shelley Sweet of i4Process and BPM.com’s Nathaniel Palmer for an insightful and informative look at how to get started on the right path, and how to quickly correct if you... Read more

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    First Impressions: Intellect BPM Platform Version 7

    Originally formed as an engineering consultancy more than a dozen years ago by a group of mechanical and aerospace engineers who saw an opportunity to build a web-oriented application with integrated workflow, since then, Interneer has built its Interneer Intellect Platform that allows technically capable business people to configure web-based applications to support integrated workflow, without programming. Today Interneer has hundreds of customers including Bose, Jacobs Engineering, and Host Hotels in markets including construction, manufacturing, energy, public sector, and services.

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    First Impressions: JBoss Enterprise BRMS

    Red Hat’s New JBoss Enterprise BRMS 5.3 Business Process Management Software - a look at the current offering and future roadmap. Founded in 1993, Red Hat, Inc. (NYSE: RHT) is easily the most commercially successful open source vendor, and the first to exceed $1B in software-related sales (which it did in 2012). Red Hat entered the middleware arena in 2006, with its acquisition of JBoss and the related community projects around the “JavaBeans Open Source Software Application Server” (or simply JBoss for short). JBoss was then, and remains today, the most widely-adopted open source Java EE App Server.

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    First Impressions: Serena Lean BPM

    Should you follow a pragmatic approach with BPM initiatives? After nearly a decade of market research on what drives BPM implementations, we have found the most common answer for what prevents BPM projects from advancing is consistently “lack of sponsorship” by upper management (cited by 25% of respondents to our most recent survey -- more than twice the frequency of any other answer, and consistent with similar studies we have performed over the last 10 years.)  Why the lack of sponsorship? The basic requirement and typical challenge in achieving project sponsorship (true of BPM as with another area) is building a credible argument that demonstrates value while keeping risks in check.

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    First Impressions: Integrify 5.2

    Lean BPM is distinguished from today’s consolidating group of “stack” or platform vendors in its focus on the quick deployment of process-driven applications (such as purpose-built forms and web apps) rather than broad-reaching system modernization and integration efforts. The latter typically involves project lifecycles of several months, and often 100s or even 1,000s of vertically-integrated function points.  In contrast, Lean BPM can be applied to targeted areas to realize immediate benefit, without imposing the deployment overhead and integration effort involved with those environments. 

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    First Impressions: Bonita Open Solutions

    Bonita Open Solution (BOS) 5.6 is the latest release of an open source BPMS from BonitaSoft, available in both a free downloadable version and as part of paid ”subscription packs” including access to live support and enhanced product capabilities. The freely downloadable version of BOS provides the complete framework of the BPMS, consisting of the Bonita Studio, for complete process and initial application design with BPMN 2.0 based modeling, the Bonita User Experience (User XP) design module which follows an email-like worklist metaphor and portal experience, and the Bonita Execution Engine which provides the run-time execution environment. 

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    First Impressions: Laserfiche

    Laserfiche is a familiar name to anyone who follows the ECM market. As a long-time leader of solutions for document capture and transactional content management,  Laserfiche 8.3 builds on this history with new capabilities that address the needs of both document-centric BPM and case management.  A critical aspect of document-centric BPM is the ability to link a document to a business process, based on content and context (i.e., metadata) from the moment of capture.  Rather than launching a process and in the course of that process capturing a document, it is the document itself that drives the process.   In other words, the process launched or “instantiated” is based on the document itself, rather than choosing the process then capturing the document.

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  • Image 01 Interneer
  • Image 01 JBoss
  • Image 02 Serena
  • Image 03 Integrify
  • Image 01 Bonita
  • Image 01 Laserfiche

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