Our Model

We recognize that our success is directly linked to our clients’ success. We are dedicated to providing world-class service and developing satisfied clients for life.

We do this through our BPM1™ service model:

  1. Ensuring all clients experience exceptional team-based service.
  2. Continuously providing the best and most qualified resources through direct access to all BPM service team members.
  3. Proactively seeking opportunities to provide solutions, advice and WOW experiences.
  4. Regularly measuring client satisfaction by formally, and informally asking how we are doing with our service.
  5. Being responsive to clients’ expressed and inferred needs.
  6. Persistently improving performance in an effort to exceed clients’ expectations.
  7. Addressing clients’ requests with the highest level of professionalism, passion and commitment.
  8. Serving clients with respect and integrity.
  9. Protecting the privacy and security of clients, including confidentialities.
  10. Continuously learning as much as we can about our clients’ industry, financial and life situation.

Our Net Promoter Score is more than double that of the profession overall


Number of years we have been recognized as a Best of Accounting award winner for client service excellence


Percentage of clients who say their relationship with BPM improves their business and contributes to their success