cell phone with network outage on screen
Industries: Technology

The recent outage experienced by one of the nation’s largest cell network providers was yet another reminder of the importance of resiliency and recovery. According to media reports, the massive service disruption – which the company determined was triggered by a programming error – affected tens of thousands of people, who temporarily struggled to make phone calls, send texts, and even reach emergency services.

Massive network outage highlights need to prioritize business continuity

Many fast-growing companies are hyper-focused on development and staying ahead of the competition. It can be easy to let resiliency and recovery plans take a back seat to mission-critical objectives. The highly publicized outage stresses the need to prioritize resiliency and recovery plans and consider how even low-probability events could impact your business.

Begin building a strong business continuity plan today

If you haven’t done so, now is a great time to identify the types of events that could trigger a service disruption. Then, consider whether you have a plan to limit or mitigate such a disruption.

  • Do you test that plan frequently?
  • Do you have a recovery playbook to help you return to normal operations quickly if you experience an outage?
  • Are you prepared to communicate clearly and concisely with your customers and shareholders about what happened and what you’re doing to fix it?
  • Do you have a plan for a post-event debrief to help your internal teams understand what went wrong, why it went wrong and how you can prevent it from reoccurring?

BPM works with you to examine your business continuity plans, developing practical and pragmatic solutions to ensure you are prepared for an unexpected outage. Our comprehensive approach and best practices are built on decades of experience, designed to ensure all your bases are covered, especially when it comes to business-critical functions.

Even the most well-prepared organization can experience an outage. The difference between handling a situation well and handling it poorly is how you react and respond. BPM can help you create a solid foundation of systems thinking and process controls to ensure resilience should the worst ever occur. Contact us today.

Headshot of Ken Frantz.

Fred Rica

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