NEWS
BPM Named 2026 Karbon Practice Excellence Award Winner for Client Excellence
July 8, 2026
We’re honored to share that BPM has been named the 2026 Karbon Practice Excellence Award winner for Client Excellence. This national recognition celebrates our commitment to delivering exceptional experiences for the clients we serve.
The award was presented by Elizabeth Blass, Karbon’s Chief Customer Officer, at the annual Karbon Next Gala in San Diego. In presenting the honor, Blass shared a principle she often returns to: No one owns the client, but someone always owns the moment. That idea, she noted, is exactly what our client data reflects.
According to Karbon:
- 82 percent of our clients rate our service a 9 or 10 out of 10
- Our Net Promoter Score sits at approximately 80 percent, more than double the average for the accounting profession.
- 95.5 percent of our clients say their relationship with us actively improves their business.
“Numbers like that don’t come from a policy or a process,” Blass said. “They come from a culture where every person in the firm owns the moment. BPM has built that, and it shows.”
That culture shapes how we approach every client relationship, from the first conversation to the ongoing work of helping businesses grow. Client Excellence isn’t confined to a single team or touchpoint at our firm. It’s a standard carried by every person across every service line, showing up in the small moments as much as the major milestones.
This recognition reflects the trust our clients place in us every day, and our continued focus on earning that trust through responsive, relationship-driven service. As we look ahead, that same client-first approach will continue to shape how we support businesses across every industry we serve.
We want to thank Karbon for this recognition and, most importantly, thank our clients for the feedback that made it possible.