Firm Wins “Best of Accounting Diamond Award” for Client Service Excellence
SAN FRANCISCO, CA, February 4, 2020 – BPM, one of the 50 largest public accounting and advisory firms in the country, has been recognized by ClearlyRated as a “Best of Accounting Diamond Award” winner for providing superior service to its clients for five consecutive years. Just 25% of the 2020 Best of Accounting winners earned the Diamond Award distinction, which cements the Firm’s commitment to its clients’ business needs and goals–both through its growth of strategic services offered and expansion into new geographic regions.
“Being recognized for the fifth consecutive year and obtaining the ‘Diamond’ distinction for our exceptional client service is truly an honor,” said Jim Wallace, CEO of BPM. “This is a testament to our professionals who are continually striving to empower our clients with the knowledge and support they need to succeed through our industry focus and specialized services.”
The “Best of Accounting Award” winners are selected solely on the industry-leading satisfaction scores received from clients. BPM received satisfaction scores of 9 or 10 out of 10 from 81.4% of its clients, which is significantly higher than the industry’s average of 45% in 2019. The Firm also received a Net Promoter Score of 78.4%, whereas the industry average was 24% in 2019.
“The feedback we receive from our clients directly impact our decisions and are incorporated into our operating strategy each year,” added Jessica Hekmatjah, Director of Marketing and Corporate Development at BPM. “This acknowledgement means our clients recognize our efforts and our dedication to continuously elevating their experiences with us.”
The Firm attributes its success to its BPM1™ service model: To provide exceptional team-based service, with direct access to the best and most qualified Firm resources, while proactively seeking opportunities to provide “WOW” experiences and regularly measuring client satisfaction along the way.
Learn more about the Firm’s client service standards, here.
About Best of Accounting
ClearlyRated's Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.
BPM LLP is one of the 50 largest public accounting and advisory firms in the country. With more than 500 professionals along the West Coast – as well as offices in India and the Cayman Islands – we help clients succeed around the world. We offer a cross-functional team approach that gives clients direct access to the best and most qualified resources. To learn more, visit us at http://bpmcpa.com.