INSIGHT

MSP vs MSSP: choosing the right managed service provider for your business 

Michael Sellai • June 18, 2025

Services: Managed Security Services, Managed Services

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Businesses face a critical decision when outsourcing their technology needs: should they partner with a Managed Service Provider (MSP) or a Managed Security Service Provider (MSSP)? While these acronyms sound similar, they serve distinctly different roles in supporting your organization’s technology infrastructure and security posture. 

Understanding the fundamental differences between MSPs and MSSPs will help you make an informed decision that aligns with your business objectives, budget and risk tolerance.  

This article will explore the core functions of each provider type, examine their key differences and provide guidance on selecting the right solution for your organization’s unique needs.  

What MSPs bring to your business 

MSPs function as your outsourced IT department, delivering comprehensive technology services that keep your business operations running smoothly. They manage your entire IT infrastructure, from network administration and server maintenance to help desk support and software updates. MSPs focus on optimizing your technology environment to enhance productivity, reduce downtime and support business growth. 

These providers typically operate from Network Operations Centers (NOCs) where they monitor your systems around the clock. They handle routine maintenance tasks, resolve technical issues and ensure your technology scales with your business demands. Small and medium-sized businesses particularly benefit from MSP partnerships, as they gain access to enterprise-level IT capabilities without the overhead of maintaining an internal IT department. 

MSPs commonly provide services including network management, cloud migration support, endpoint management, help desk services and backup solutions. They also offer basic security services such as antivirus management and patch deployment, though security typically represents just one component of their broader service portfolio. 

How MSSPs protect your digital assets 

MSSPs specialize exclusively in cybersecurity, dedicating their resources to protecting businesses from evolving digital threats. Operating from Security Operations Centers (SOCs), these providers maintain 24/7 vigilance over your security infrastructure, monitoring for suspicious activities, investigating potential breaches and responding to security incidents.  

The cybersecurity talent shortage has made it increasingly difficult for businesses to build internal security teams. MSSPs solve this challenge by providing immediate access to security professionals who stay current with threat landscapes, compliance requirements and security best practices. They bring sophisticated tools and processes that would be cost-prohibitive for most organizations to implement independently. 

MSSP services encompass threat detection and response, vulnerability assessments, security awareness training, compliance management and incident response planning. They deploy advanced technologies like Security Information and Event Management (SIEM) systems, endpoint detection and response tools and threat intelligence platforms to provide comprehensive protection. 

Key differences that matter for your decision 

The primary distinction between MSPs and MSSPs lies in their scope and depth of focus. MSPs deliver broad IT services with the goal of optimizing business operations and supporting growth initiatives. They prioritize system availability, performance and user productivity across your entire technology stack. 

MSSPs concentrate solely on cybersecurity, aiming to prevent breaches, ensure compliance and minimize security risks. While MSPs typically provide baseline security services as part of their comprehensive offerings, MSSPs deliver advanced, specialized security capabilities that go far beyond basic protection measures. 

Consider your organization’s current IT capabilities when evaluating these options. Companies with limited IT resources often benefit from MSP partnerships that provide comprehensive technology support. Organizations with existing IT teams but insufficient security capabilities may find MSSPs more valuable for addressing their specific cybersecurity gaps. 

Making the right choice for your organization 

Your decision between an MSP and MSSP should align with your business priorities, existing capabilities and risk profile. Companies in highly regulated industries or those handling sensitive customer data typically require the specialized security focus that MSSPs provide. Organizations seeking to establish or expand their IT infrastructure often find MSPs better suited to their comprehensive technology needs. 

Budget considerations also play a significant role in this decision. MSPs often provide more predictable costs across multiple IT services, while MSSPs represent a focused investment in advanced security capabilities. Many businesses ultimately choose to work with both provider types, leveraging MSPs for general IT management and MSSPs for specialized security services. 

Evaluate your industry’s threat landscape, regulatory requirements and internal capabilities when making this decision. The right choice will depend on whether your primary need involves comprehensive IT support or specialized cybersecurity protection. 

Working with BPM for strategic technology guidance 

Selecting between an MSP and MSSP requires careful consideration of your organization’s unique requirements, risk tolerance and growth objectives. BPM understands that this decision significantly impacts your operational efficiency, security posture and long-term business success. Our technology advisors work closely with clients to evaluate their current capabilities, identify gaps and recommend solutions that align with their strategic goals.   

We help organizations navigate the complex landscape of managed service providers, ensuring they select partners who deliver measurable value and support their business objectives. Whether you need comprehensive IT management, specialized security services or a hybrid approach, BPM provides the strategic guidance necessary to make informed decisions about your technology partnerships. To discuss how we can help you evaluate and select the right managed service provider for your organization’s needs, contact us.