“Employee experience” is a holistic approach to optimizing the various touchpoints and interactions an employee has with their organization, from the first job post they see until their last day in the office. In today’s competitive business environment, a positive employee experience is far more than just nice perks; increasingly, it’s a requirement for companies that want to attract, engage and retain top talent. A study by FlexJobs found that 62% of employees who quit their jobs cited “toxic company culture” as the reason, along with inflexible schedules, lack of a healthy work-life balance and limited advancement opportunities.
3 key trends that are transforming the employee experience
In this post, we’ll look at three key trends in employee experience that every organization should be aware of.
When done well, technology enables organizations to “hear” from the employee. Additionally, the right tool will measure success, solicit feedback, ensure ongoing communication and better meet employee needs. Remote and hybrid work is an obvious situation where the appropriate technology can help employees feel aligned and connected to their organization, but it is certainly not the only one. Technology can enhance virtually all areas of employee experience, including onboarding, learning and development, and performance management.
In the same vein, capturing and analyzing the right data allows organizations to move from gathering feedback once or twice a year to collecting employee metrics, such as productivity and satisfaction, on an ongoing basis. This way, management teams can identify areas for improvement and respond to changes — whether they’re small shifts or major crises — with agility.
BPM Link is an example of an employee-driven performance management platform that keeps your workforce communicating, connected with each other and aligned strategically, while also collecting the data that management needs to make important decisions.
Recognizing the whole person
Another crucial trend in employee experience is boosting positive engagement, by honoring the whole person. Organizations demonstrate their commitment to the well-being and happiness of their employees through offering flexible work arrangements, celebrating employees’ accomplishments and providing support in the form of mentorship, resources and tools. In return, employees who feel supported and appreciated are more likely to be committed to their organization’s success.
Additionally, growth opportunities or a roadmap to success are crucial for employees who want to advance their careers, develop new skills or just have a line of site to their perceived objectives. By providing employees with access to ongoing training, development programs and an opportunity to create a roadmap that is honored, organizations can have a leg up on retention.
Effective management and leadership play a critical role in shaping employee experience. When leadership “walks the talk,” employees are more likely to feel a strong connection to the organization’s purpose and values, with tangible results for the company. Employees who trust their leaders, and whose managers are great coaches, are more likely to be satisfied with their jobs, stay with the organization and be more productive. Building trust involves transparency, honesty and consistency in decision-making and communication.
BPM can help
In today’s rapidly evolving business landscape, employee experience is a crucial aspect of organizational success. By embracing trends, such as technology, positive employee engagement and values-driven management, organizations can create an environment where employees feel valued, engaged and motivated to contribute their best.
BPM can help. From technology to culture, our experienced team can help your organization improve the employee experience. For a free consultation, please fill out the form below.