Embracing cloud-based services can help revolutionize your customers’ experience and streamline your own operations. Find out how.
Technology has transformed organizations of all shapes and sizes, as well as entire industries. This “digital transformation” has impacted business and our lives — and it’s only just begun. The pace of change is rapid and evolving. Processes and structures familiar to you today could be ancient history in a year — transforming the way you work and the methods in which you engage with your customers. Given this shifting landscape, it’s critical to stay on top of emerging technology trends. Failing to do so is a risk to your future growth.
Leveraging the Power of the Cloud
Likely one of the most significant opportunities for organizations today is cloud computing and software as a service (SaaS) solutions. By leveraging these innovations, businesses can quickly and affordably scale their operations without the need for expensive IT infrastructure that has historically been challenging to maintain and scale as companies expand.
Five Benefits of Cloud-Based Technology in a Changing Digital Landscape
- Enhanced customer experience: With the power of the cloud and related automation technology, companies can integrate systems so that they seamlessly work together — saving time, minimizing mistakes and improving the customer experience. We’re not talking about large-scale transformation. It could be as simple as a system that collects orders from your company website and connects it with your inventory management system to ensure that items are in stock. This is the type of experience your customers now expect.
- Flexibility for growth: Over a decade ago, it was required to purchase expensive physical servers that required an IT professional to maintain and secure. As your business grew, so would your server needs — requiring the need to estimate your ongoing server space needs. If you secured too much server space, you would be wasting funds, and if you didn’t buy enough, you were left scrambling to purchase more. Today, the cloud offers greater flexibility. It is seamless to secure more licenses for software or to rent additional server space. There is also an ability to downgrade if demands change.
- Simple upgrades and migration: With the cloud, there are no additional upgrade costs, so companies do not need to replace or upgrade their legacy servers with newer systems every four to five years. Further, companies can also easily migrate to other software solutions as needed.
- Remote work enablement: The cloud also allows authorized people to access the company’s systems from virtually anywhere in the world via an internet connection. This is beneficial for companies that want to offer a work-from-home scenario.
- Added security: Cloud computing is also significantly more secure than legacy systems when it comes to data. Cloud providers are constantly monitoring their systems for cybersecurity threats like hackers or malware. As a result of that work, their networks are frequently updated with security software and patches. Additionally, these systems can be set up to use multi-factor authentication with logs that document every interaction. The data centers are also physically secure, with several layers of threat mitigation and redundancies to prevent fires, floods and power outages that could disrupt operations.
Next Steps on Your Digital Transformation Journey
Digital transformation is about more than adding various cloud applications to your IT infrastructure. Just throwing a bunch of cloud applications at an organization is not digital transformation. Getting those cloud applications to communicate with each other to improve efficiency, improve data, improve numbers — that implementation is really what this is all about.
Digital transformation can be challenging, but there is little doubt about the benefits. Specifically, the enhanced functionality, convenience and security of cloud-based systems and related applications enable improved services for customers and help to strengthen your own operations.
If you plan to embark on a cloud-based digital transformation project, the professionals at BPM can help. Our Managed IT Services team has extensive experience in the cloud-based landscape and can guide your organizations to the right solutions for your needs.
Contact us today to find out how BPM can assist you with your digital transformation initiatives.
Subscribe to Our Thought Leadership
Found this article helpful or interesting? Sign up now for periodic industry news and insights curated by BPM thought leaders, sent directly to your inbox.