Sam Martin

Sam Martin helps lead BPM’s Managed IT Service team, which acts as a strategic partner with small to medium-sized businesses.

As Support Analyst Manager, Sam oversees BPM’s Service Desk operation, which is staffed across five different time zones. Sam and his team support multiple clients, assisting them with Tier 1 and Tier 2 IT issues related to their networks and workstations. They triage and resolve issues, incidents, and requests promptly.

Sam takes immense pride in leading a vibrant team of talented technicians. Together, they deliver comprehensive IT service desk support to both our valued long-term clients and new customers, both domestically and internationally.

Collaborating seamlessly with our on-site IT partners, Sam and his team adeptly triage, troubleshoot and resolve IT issues, ensuring our clients’ IT needs are met with precision and proficiency.