The most successful organizations constantly evolve with the marketplace. To stay competitive, they must continuously surveille their markets and adjust their offerings, ensuring a unique and competitive value proposition. The technology and infrastructure that supports the creation, launch, and customer support of these new products and services — as well as the evolution of existing products — also changes frequently.
Adding new suppliers, technology, service providers and customers increases complexity, quickens the pace of business, and amplifies the stress the workforce experiences as the result of change. Technologies that have largely been experimental up until recently — such as artificial intelligence (AI), expansion of the Internet of Things (IoT), Blockchain, and others — are becoming essential elements of many new solutions. These new technologies are disrupting tech stacks across the world. The need to simplify and connect business processes for virtually unlimited number of uses has led to a surge in enterprise-wide business process management (BPM) projects.
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