business and deliver this business change cost effectively. Today Singularity’s Business Process Management (BPM) product TotalAgility product is deployed globally in a broad

spectrum of organizations to address the following common business challenges:

 

The Forrester Wave™: Dynamic Case Management, Q1 2011

In Forrester’s 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM,

EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Singularity demonstrated a long-term commitment to and vision of DCM, underpinned by strong support for complex timelines and skills management.

Singularity Case Management WP

In this whitepaper we define case management in more detail, relate it to the broader subject of how Knowledge Workers do their jobs, and identify the characteristics that have made knowledge intensive processes difficult to automate in the past. We show how a Business Process management approach with specific support for knowledge intensive processes provides the most appropriate solution to case management. Finally we describe the specific features that make the TotalAgility™ product the leading solution for case management in the market.

Singularity Case Management for Microsoft Enterprise

Microsoft® technologies provide powerful and valued support for much organizational work today (this paper discusses the relevant capabilities of current Microsoft technology versions, including SharePoint 2010 and Windows Workflow Foundation 2008). Yet complementary technology is

required to meet the demanding requirements of case management work. Singularity delivers solutions which leverage the strengths of Microsoft SharePoint, Dynamics CRM and other Microsoft technologies while complementing them with the Singularity Business Process Management Suite

(BPMS), TotalAgility, to meet the key challenges of case management. The result is an Enterprise Case Management Platform built on Microsoft-based technologies which delivers on today’s challenges, allows cost effective adaptation to future needs as they arise, and reduces TCO.

Singularity Achieving Agility - The Role of the Case Management Platform

A new and practical approach to achieving greater agility—the Adaptive Case Management (ACM) platform—is emerging for organizations that want to escape inertia’s grip. The journey is an evolution and the ACM platform is an essential tool for corporations as they steer their course.

Audi-Volkswagen Middle East Improves Procurement Control

AVME imports Audi and Volkswagen vehicles, as well as parts, for its partners across the region. AVME had previously purchased a Business Process Management (BPM) system from a competitor of Singularity.  Singularity installed the TotalAgility™ product quickly and to the client’s complete satisfaction. The system operates efficiently and without any problems. The loading of data onto the system is carried out by AVME without the need for detailed support from Singularity. The product is delivering efficiency improvements as well as cost savings. AVME is pleased with the system and is now considering using the TotalAgility product for additional applications to improve its human resource management functions.

 

CCLA Drives Efficiency and Effectiveness in Client Instruction Processing

CCLA’s new processing capability is implemented on the TotalAgility™ product. Singularity equipped CCLA with an agile operating solution which increases efficiency and effectiveness while adding visibility and scalability to CCLA’s operating infrastructure.

Accelerating the Client On-Boarding Process

Implemented using the TotalAgility product, JPMorgan’s new Client On-Boarding process ties together multiple internal departments and systems across disparate geographies, enabling a high-performance team to efficiently and effectively bring new Clients on board.