Executive Summary / Abstract
Nokia Siemens Networks (NSN) is one of the largest telecommunications hardware, software and services companies in the world, with more than 60,000 people in over 150 countries. NSN offers a complete portfolio of mobile, fixed and converged network technologies as well as professional services (consulting and systems integration, network implementation, maintenance and care, and managed services) to more than 600 Communications Service Providers around the world.
NSN’s initial foray into Business Process Management (BPM) was the award-winning “Zeus” project which thoroughly transformed its Consulting & Systems Integration division and delivered an estimated €6 million annual productivity savings. Based on this success, NSN has now deployed a sophisticated, pan-organizational BPM Program, leveraging and extending the success of “Zeus” through one of the most mature Center of Excellence organizations in the BPM industry. The single BPM platform has been leveraged to provide a multitude of BPMS ‘Apps’, delivering process automation, process governance and consistency, to many areas of the NSN’s business, from its Business Solutions & Operations to its Managed Services and its Global Network Implementation Centers. Ultimately, through the effective use of BPMS, NSN now have enhanced levels of business visibility for managers and executives, supported by dedicated socio-business networking functionality (integrated collaboration within process).
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