We are presented with many challenges in successfully operating our organizations. Sometimes those challenges are reflected in our financials (as commercial organizations) and other times they stem from the services we provide as governmental or non-profit agencies. The economic challenges we have been facing for some time now certainly increase our awareness of these challenges, forcing us to sharpen our perceptions and take actions that directly address these challenges—now.
Yet only by changing how we do work can we achieve productivity, efficiency and financial goals that lie outside of our grasp today. Reaching our goals rests squarely in the work we do and how we do it. It is our responsibility to change that for the better.
The most important observation I can share with you is that it is us, the people in our organizations, that either meet these challenges… or don’t. And we can meet these challenges. We can change how we do work. We can align and optimize our organizations to deliver against almost any challenge. We just have to do it.
But it’s also true that we often don’t know how to tackle this challenge. We struggle to get started, we struggle to drive our way to our goal, and we often find that we come up short of what we hoped to gain. These can be daunting challenges. That’s why we’ve with engaged Terry Schurter to bring this Practical Guide to you, to help you address the challenges he has outlined in his popular book on process mastery – The Insiders’ Guide to BPM: 7 Steps to Process Mastery. Now you not only have a vision of what you should do, you have the tools to help you getting started doing just that.
From the book The Insiders’ Guide to BPM: 7 Steps to Process Mastery this eBook series presents each of the 7 steps from the book as its own eBook along with a How To Guide and Templates to make each step actionable. The how to guide and template come directly from the accompanying Master Class that has already been proven to be one of the simplest and most successful ways to drive process improvement and produce exceptional results.
About Terry Shurter
Terry Schurter is a globally recognized leader in Customer Expectation Management and Business Process Management. He is the author of The Insiders Guide to BPM and Customer Expectation Management, and contributing author for Technologies for Government Transformation, and In Search of BPM Excellence. He is the recipient of the Global Thought Leadership award (BPM Group), a Top Ten BPM influencer (The Influencer 50), and award winning Keynote Speaker (Gartner Summits, Process Excellence Summit, CXO Exchange, Process Excellence, FST Summit, BP Innovation Conference). Terry is also the Content Master for online training producer Acuity Studio.