Sandy Kemsley links this great story about Joe “Plumber” and Patricia, his hypothetical BPM consultant. Log in to find out how Patricia helps Plumber improve his plumbing services simply by working on his complaint redressal mechanism. The example taps into Bruce Silver’s three levels of BPMN to drive home the usefulness of process orientation in everyday jobs.
Sandy Kemsley’s second link discusses why you would want to externalize decisions from processes, in the first place.
Her trackback to Eric Koch’s post that contends that BPM is actually the “next level of maturity from an application perspective” for SOA, after integration. In other words, all three are inter-linked concepts.
Surprise! Surprise!
Bruce Silver is surprised at the “code freeze” OMG’s BMI list that describes BPMN 2.0 from the perspective of a process orchestration engine. “I haven’t heard such feigned surprise and indignation since Congress “discovered” the AIG bonuses,” he snides, although as an after thought he agrees with the howlers that BPMN 2.0 ignores the needs of business-level modeling.