| Traditional BPM faces two primary shifts in the needs of today's organizations: expectations and technology. From an expectation perspective, organizations still need business process improvement and management. However, they also need easier, faster and cheaper methods to address the broad range of simple to complex requirements. From a technology perspective, the landscape has changed. Those responsible for improving processes (and reducing costs) must consider the following: - BPM via Software-as-a-Service (SaaS)
- Adding plug-and-play modules or Web 2.0 technology
- Ad-hoc modeling and delivery methods
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