White Papers

Organizations often try to implement Enterprise Case Management by extending the capabilities of technology platforms not designed for the purpose. Some buy commercial-off-the-shelf (COTS) solutions that meet a departmental need today but which cannot extend effectively beyond that initial need. Many more look to utilize Microsoft SharePoint and/ or Dynamics CRM for Enterprise Case Management. However, this requires considerable custom software development and the result is inadequate for today’s case management needs, lacks the flexibility to adapt as needs change, and lumbers the organization with inflexibility and an unacceptably high total cost of ownership (TCO).

Microsoft technologies provide powerful and valued support for much organizational work today. Yet complementary technology is required to meet the demanding requirements of case management work. Singularity delivers solutions which leverage the strengths of SharePoint, Dynamics CRM and other Microsoft technologies while complementing them with Singularity’s Business Process Management Suite (BPMS) to meet the key challenges of case management. The result is an Enterprise Case Management Platform built on Microsoft-based technologies which delivers on today’s challenges, allows cost effective adaptation to future needs as they arise, and reduces TCO.

Case Management is critical to the work of many organizations but is often intensely manual, paper-driven and plagued by delay and poor visibility. Primarily this is because Case Management requires supporting knowledge work, where many of the important steps take place in people’s heads or through collaboration with colleagues, making knowledge intensive processes difficult to analyze and structure. Also, because cases are primarily driven by human participants reacting to changing context, cases do not follow a predetermined path defined in advance – they lack predictability, making them difficult to automate. In this white paper we define case management in more detail, relate it to the broader subject of how knowledge workers do their jobs, and identify the characteristics that have made knowledge intensive processes difficult to automate in the past. We show how a Business Process Management approach with specific support for knowledge intensive processes provides the most appropriate solution to Case Management. Finally we describe the specific features that make the Singularity Process Platform the leading solution for case management in the market.

Written by Derek Miers, CEO of BPM Focus, this white paper explores the disruptive capability delivered by the combination of BPM and Software as a Service. It discusses the strategic and organizational challenges associated with traditional ways of doing things, contrasted with how the “on-demand” Appian Anywhere platform enables dynamic collaboration between participants both within the organization, as well as its customers and trading partners.

The mantra of today’s business environment is “build for change”, driving many process improvement initiatives. Businesses must realize, however, that the decisions within the business processes are at least as critical in the search for agility, since the decisions change more frequently than the processes. Combining business rules management and business process management provides that agility by allowing the decisions, and their underlying rules, to be changed independently from the processes, often in real-time by business managers. This white paper examines the intersection of business rulesmanagement and business process management: what they are, how they interact, and why this is important to the agility, accuracy, cost and compliance of your business processes.

Savvion BusinessManager provides a unified and easy to use tool “Process Modeler “for modeling, simulation, and analysis of business processes, with a searchable repository.

Savvion BusinessManager (SBM) is a comprehensive Business Process Management System (BPMS) that helps organizations to manage the entire lifecycle of their business processes from modeling and design, to integration and automation, to deployment and execution, to measurement and optimization. SBM provides its own fully integrated tools for every stage of the process lifecycle. Savvion's leadership in BPM is validated in the marketplace by organizations that use it to manage many of their mission-critical business processes, and by industry analysts who consider Savvion a leader in the BPM market.

Continuous Process Improvement (CPI) programs like Six Sigma and Lean have created over 100 billion dollars in savings and unleashed break-through opportunities in buisness and organizations of all sizes and types, But for many reasons, these methodologies have for the most part been implemented independent of enterprise information systems, severely limiting the reach of effectiveness on CPI.

 

BPM, SOA, and Web 2.0 currently are three of the hottest (and arguably the most hyped) technology strategies, with BPM and SOA a little more mature than Web 2.0. Enterprise adoption and convergence are fundamentally changing how IT and business (or mission) stakeholders work together. Because of the dynamic differences in the use and perceptions of these different technologies, there are both opportunities and threats for organizations. This white paper introduces a series or research studies and case studies exploring the BPM, SOA, and Web 2.0 convergence.

 

Listen to  Dennis Byron, Analyst, ebizQ, and Dennis Wall, VP, Software and SaaS, Fujitsu, discuss the different scenarios where using a BPM platform in the cloud makes sense and contrast it with scenarios where keeping process automation on premise is more prudent.

Fujitsu has been positioned as a "Champion" in a 2009 BPMS Market Update report published by Bloor Research. According to the report "Champions" offer "well-grounded tools with good support for both human and systems oriented processes."