White Papers

Listen to  Dennis Byron, Analyst, ebizQ, and Dennis Wall, VP, Software and SaaS, Fujitsu, discuss the different scenarios where using a BPM platform in the cloud makes sense and contrast it with scenarios where keeping process automation on premise is more prudent.

A Global Financial Institution Increases its Wealth Management Division's Efficiency with Interstage Business Process Manager.

Case Management is critical to the work of many organizations but is often intensely manual, paper-driven and plagued by delay and poor visibility. Primarily this is because Case Management requires supporting knowledge work, where many of the important steps take place in people’s heads or through collaboration with colleagues, making knowledge intensive processes difficult to analyze and structure. Also, because cases are primarily driven by human participants reacting to changing context, cases do not follow a predetermined path defined in advance – they lack predictability, making them difficult to automate. In this white paper we define case management in more detail, relate it to the broader subject of how knowledge workers do their jobs, and identify the characteristics that have made knowledge intensive processes difficult to automate in the past. We show how a Business Process Management approach with specific support for knowledge intensive processes provides the most appropriate solution to Case Management. Finally we describe the specific features that make the Singularity Process Platform the leading solution for case management in the market.

Research firms and industry analysts have written extensively about the importance of enterprise agility.  Agile solutions and enterprises can adapt to change, market trends and evolving standards and regulatory requirements at a greatly reduced expense and time to market.  In the case of independent software vendors (ISVs), agility is absolutely critical.

After all, ISVs must address the issue of agility internally as well as on behalf of their clients.  ISVs seek agile strategies and solutions that can quickly adapt to changing market and customer requirements. Achieving this kind of agility, however, is not so easy when products are mature and rooted in older, traditional development methodologies (which is the case for many ISVs today.)  Where does one start? Who or what must start it? What exactly does agility accomplish in the end?  These are just a few of the many questions that organizations face as they consider this quest for agility, as well as what enterprise agility means to ISVs today, what experts have to say about agility, plus the human and technology resources required to achieve it.  In addition, special attention to BPM technology and its role in enterprise agility.

Forrester Research examines Lombardi Software’s latest offering Blueprint, an online process modeling and discovery platform that blends. Forrester discusses the role of Blueprint's collaboration and documentation capabilities, tailored orientation to support geographically dispersed process discovery teams, as well as its ability to bridge the frequent gap between process discovery and execution.

Daryl Plummer, Gartner Inc., and Farhat Ali, President and CEO of Fujitsu America Inc., examine the link between business agility and process improvement with innovations in process discovery to jump-start BPM initiatives.

Delve into the critical success factors for a BPM project and learn how companies have demonstrated ROI from such initiatives.