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1 Leveraging the Best of the Contact Center... Across the Enterprise Sheila McGee-Smith
2 Making Promises to Customers That Your Back Office Can Keep Genesys
3 Living in the Cloud - The 21st Century Global Megatrend Administrator
4 Butler Group Technology Audit: FICO™ Blaze Advisor® Business Rules Management Butler Group
5 Decide to Survive: Four Imperatives that Make Better Decision Management Essential in Uncertain Times FICO
6 The 11 Secrets of Business Rules Success FICO
7 2009 BPM State of the Market Report Nathaniel Palmer
8 Forrester Research Analysis of Lombardi Blueprint Forrester Research
9 The Case for BPM Savvion
10 Next Generation Business Rules Corticon Technologies, Inc.
11 Business Rules Management and Business Process Management: Turning Policies into Action Sandy Kemsley
12 How to Scale Your Process Documentation Initiative Lombardi
13 ROI Case Study: Lean BPM With Business Mashups Serena
14 Lean BPM: The Era of Collaborative Process-Centric Applications Serena
15 Business Process Management: Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence AIIM
16 Frost & Sullivan - Distributed Capture Platforms Frost & Sullivan
17 Getting Started With BPM Lombardi
18 Making the Case for BPM - A Benefits Checklist Lombardi